Chatbot is an AI-based application focused on conversational interaction between human and computer programs. Usually, the interaction is based on text messages, although there are also great advances in interactions using voice commands.
Chatbots are one of the biggest uses of Artificial Intelligence and act as a virtual assistant, programmed to run without human intervention. A few commonly known examples are Siri and Alexa. Chatbots are also a great tool for online shopping assistance.
According to the Business Insider, by 2020 chatbots will manage around 85% of customer interactions. An example of this can be found in one of our use cases Supporting Customers Through Chatbots. Our chatbot provided automatic responses to 75% of messages significantly saving employees time for more important tasks.